Return & Exchange Policy

Criteria for Accepting Returns/Exchange

• we promise to provide you with a “14-day Unconditional Returns/Exchange Service” (Except customize products.  products may provide different return period, please refer to the individual terms and conditions for details.) within 14 days of your receiving your purchase (as determined by the date of signing for the purchase). You can return/replace the products you purchase. Designated Special Edition products. “Early Access” and designated Special Edition products may provide different return period, please refer to the individual terms and conditions for details.) for any reason or without any condition within 14 days of receiving you purchase (not applicable to gift-wrapping services and gift message note cards; specific marketing events are subject to related terms and conditions). Unless there is product quality problem, all products are allowed exchange only once, and the exchange must be a product of the same style and the same color. Please return your item together with the shipping slip or order form, otherwise we will not be able to process your returns/exchange. 

No embroidered items or alteration items will be granted for refund.

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For further details, please contact us via phone or email.