Shipping & Returns

Shipping Policy

SHIPPING TIME

 

Home Delivery (Hong Kong and Macau) :When the order is placed successfully, the system will notify you the expected delivery date according to the delivery address submitted by you.

S.F. Express stores (Hong Kong):

The estimated delivery time of your order will be within 2-3 business days, S.F. Express stores (except for the outlying island) as the shipping method. You will receive a SMS notification when your order is ready to pick-up, please refer to the SMS for the specific information.

Self pick up at store 

Our staff will send out notification email or contact you after placing order.

Please note there will be surcharge if your address is not commerical if use SF EXPRESS

International shipping

 

All orders will be shipped by HKPOST OFFICE

After we have shipped your order, please click the below button to trace the package.

https://www.hongkongpost.hk/en/mail_tracking/index.html

Return & Exchange Policy

Criteria for Accepting Returns/Exchange

• we promise to provide you with a “14-day Unconditional Returns/Exchange Service” (Except customize products.  products may provide different return period, please refer to the individual terms and conditions for details.) within 14 days of your receiving your purchase (as determined by the date of signing for the purchase). You can return/replace the products you purchase. Designated Special Edition products. “Early Access” and designated Special Edition products may provide different return period, please refer to the individual terms and conditions for details.) for any reason or without any condition within 14 days of receiving you purchase (not applicable to gift-wrapping services and gift message note cards; specific marketing events are subject to related terms and conditions). Unless there is product quality problem, all products are allowed exchange only once, and the exchange must be a product of the same style and the same color. Please return your item together with the shipping slip or order form, otherwise we will not be able to process your returns/exchange. 

No embroidered items or alteration items will be granted for refund.

For further details, please contact us via phone or email.

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